Frequently Asked Questions
Everything you need to know about growing your perfect garden.
What is the status of my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your account to view real-time updates on your delivery.
How are live plants shipped?
Our live plants are carefully packaged in specialized protective containers to ensure they arrive healthy. We time our shipments based on your local planting zone to guarantee optimal growth conditions.
What is your return policy for garden tools?
We offer a 30-day satisfaction guarantee on all hardware and tools. If a product is defective or doesn't meet your expectations, you can return it for a full refund or exchange.
Do you offer advice on which seeds to buy for my climate?
Yes! Each product page includes hardiness zone information. You can also use our 'Zone Finder' tool to filter seeds and plants that are proven to thrive in your specific geographic location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment payments via Affirm for larger equipment purchases.
Are your fertilizers and pest controls organic?
We carry a wide range of OMRI-listed organic products. Look for the 'Organic' badge on our product descriptions to ensure you are purchasing eco-friendly supplies.